Shipping & Delivery Policy
K-MAN Solutions
Last updated: January 2026
This policy outlines the shipping, delivery, and returns process for all orders placed with K-MAN Solutions.
1. Order Processing
- All orders are processed within 1–2 business days from the date of order confirmation.
- Customers will receive a confirmation email verifying stock availability and providing an estimated delivery date.
- Orders are only dispatched once stock availability has been confirmed.
2. Delivery Timeframes
- Estimated delivery times are provided via email once your order has been acknowledged.
- Delivery typically occurs within 24–48 hours from the date of order, subject to stock availability and location.
- Delivery timeframes are estimates only and may vary due to courier or external factors.
3. Shipping Methods & Areas
- We offer standard and expedited shipping options.
- K-MAN Solutions services both inland and export delivery areas.
- Export deliveries are subject to customs clearance, international courier timelines, and additional charges.
4. Shipping Costs
- Shipping and export costs are calculated based on weight, dimensions, and delivery destination.
- Customers will be informed of all shipping costs before delivery is arranged.
- Free delivery applies to local deliveries within the Gauteng region for orders exceeding R1,000.00.
- Orders below the minimum value require collection from the K-MAN Solutions warehouse.
5. Delivery Address Responsibility
- Customers are responsible for providing accurate and complete delivery details.
- K-MAN Solutions will not be held liable for delays or losses caused by incorrect information.
- Any additional charges incurred due to incorrect delivery details will be billed to the customer.
6. Delivery Delays
- In the event of unforeseen delays, customers will be notified as soon as reasonably possible.
- K-MAN Solutions will not be held responsible for delays caused by couriers, customs, weather, strikes, or events beyond our control.
7. Returns Policy
- Customers have 7 days from the date of delivery to request a return.
- Returned items must be:
- In their original packaging
- Unused, unworn, and undamaged
Returns that do not meet these conditions will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
8. Refunds & Replacements
- Once a return has been received and inspected, customers will be notified of approval or rejection.
- Approved refunds will be processed within 5–10 business days.
- Replacement items are subject to stock availability.
9. Contact Information
For shipping, delivery, or return enquiries, please contact:
K-MAN Solutions
Joanique Park Unit, Unit 51
186 Second Avenue, Alberton
P: 010 158 4304
E: wayne@k-man.co.za